Shipping and Returns
Easy Shipping / Simple Returns & Exchanges
WE SHIP WORLDWIDE!
Shop with confidence.
We offer Free shipping and Free unlimited 90 day Returns/Exchanges on all orders with re:do returns protection for under $3/order.
We offer Free standard shipping to select countries around the world based on your order total. Just find your country in the table below and see whether your order total qualifies for discounted or Free standard shipping.
For faster RUSH shipping, scroll down to the rush shipping section to see details. You can get your order in 1 day (within USA) or 3-4 days internationally with Rush shipping.
PLEASE NOTE: ALL ORDERS INCLUDING RUSH ORDERS RECEIVED AFTER 1PM PST ARE SHIPPED THE NEXT BUSINESS DAY.
Standard Shipping
We ship all over the globe. Orders $99+ within the USA and $120- $200 receive Free shipping depending on your country anywhere the US Postal service delivers! Just find your country in the table below and see whether your order total qualifies for discounted or Free Shipping. Please note that all Artizara orders are invoiced in US dollars only. The currency convertor on our website is available just as a helpful tool to enable you to view estimated prices in your local currency. However, currency exchange rates fluctuate and your credit card statement may show a different amount based on the exchange rate and fees charged by your credit card issuer.
PLEASE NOTE: ALL ORDERS INCLUDING RUSH ORDERS RECEIVED AFTER 1PM PST ARE SHIPPED THE NEXT BUSINESS DAY.
| STANDARD SHIPPING RATES- Delivery in 5 business days within USA, approx 7-14 business days all other destinations. | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Order Total | USA |
Canada/ Mexico |
UK | EU | AUSTRALIA | SINGAPORE | MIDDLE EAST * | SO. AMERICA ** | FAR EAST*** | ALL OTHER |
| $0 - $74.99 | $8.00 | $19.00 | $19.00 | $19.00 | $29.00 | $29.00 | $39.00 | $49.00 | $29.00 | Live Rate |
| $75 - $98.99 | $8.00 | $19.00 | $29.00 | $29.00 | $29.00 | $29.00 | $39.00 | $49.00 | $29.00 | Live Rate |
| $99 - $124.99 | FREE | $19.00 | $29.00 | $29.00 | $39.00 | $29.00 | $49.00 | $49.00 | $29.00 | Live Rate |
| $125 - $149.99 | FREE | FREE | FREE | FREE | $39.00 | $29.00 | $49.00 | $49.00 | $29.00 | Live Rate |
| $150 - $199.99 | FREE | FREE | FREE | FREE | $39.00 | FREE | $49.00 | $49.00 | FREE | Live Rate |
| $200 + | FREE | FREE | FREE | FREE | FREE | FREE | FREE | FREE | FREE |
Live Rate |
Standard orders ship via Postal First Class or Priority Mail based on weight.
Premium $200+ orders ship via DHL/UPS or comparable courier.
IMPORTANT:
PLEASE NOTE THAT BY COMPLETING YOUR INTERNATIONAL ORDER YOU ARE AGREEING TO BE RESPONSIBLE FOR ANY DUTIES AND TAXES IMPOSED BY YOUR HOME COUNTRY. THESE CHARGES ARE OUTSIDE OF OUR CONTROL AND WE DO NOT IMPOSE THEM. IF SHIPMENTS ARE RETURNED DUE TO NON-PAYMENT OF DUTIES, THAT AMOUNT PLUS RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND. REFUNDS WILL BE PROCESSED WHEN THE PACKAGE IS RECEIVED BACK AT OUR WAREHOUSE.
CANADA, MEXICO, UK/EU, SINGAPORE:
Standard orders ship via Postal First Class or Priority Mail based on weight.
Premium $200+ orders ship via DHL/UPS or comparable courier.
MIDDLE EAST*: UAE, Turkey, Saudi Arabia, Qatar, Bahrain, Jordan, Kuwait and Oman only.
S. AMERICA**: Includes Argentina, Brazil, Colombia, Peru, Venezuela, Chile, Ecuador, Bolivia, Guatemala, Dominican Republic, Honduras, Paraguay, Uruguay, El Salvador, Nicaragua, Costa Rica, & Panama only.
FAR EAST***: Includes Indonesia, Malaysia, China and Japan only.
ALL OTHER: Includes all other countries not individually listed above. Options will be presented at checkout. Shipping via USPS 10-14 bus. day or DHL based on orders weight and destination.
RUSH SHIPPING
Need it there faster?
Need it there faster? We ship via USPS, UPS and DHL International. your order can be there in as little as 1 business day within the USA or 3-5 business days internationally.
PLEASE NOTE: ALL ORDERS INCLUDING RUSH ORDERS RECEIVED AFTER 1PM PST ARE SHIPPED THE NEXT BUSINESS DAY.
| RUSH SHIPPING RATES- Delivery in 1-3 business days within USA and all other destinations | ||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
ALL OTHER COUNTRIES |
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ORDERS ARE SHIPPED WITHIN ONE BUSINESS DAY FROM CALIFORNIA, USA, VIA TRACKABLE EXPEDITED SHIPPING. ORDERS RECEIVED AFTER 12 PM USA PACIFIC TIME OR ON SATURDAY AND SUNDAY WILL BE SHIPPED THE NEXT BUSINESS DAY
PLEASE NOTE:
* Orders to countries other than USA may be subject to customs duties and taxes imposed by your destination country and may sometimes delay delivery of your order. Some international orders will require credit card verification for your security and this may add 1-2 days to the shipping time. Standard, cheaper 5-10 day shipping options are avaiable and can be selected at checkout We sometimes run shipping promotions, with special rates or free shipping for certain order totals. These promotions are listed on our home page and will supersede the standard rates.
INTERNATIONAL SHIPPING
We ship worldwide!
We ship worldwide! Click below to see Standard (10-14 business day) or Rush (2-3 business day) shipping rates:
Please note that all Artizara orders are invoiced in US dollars only. The currency convertor on our website is available just as a helpful tool to enable you to view estimated prices in your local currency. However, currency exchange rates fluctuate and your credit card statemet may show a different amount based on the exchange rate and fees charged by your credit card issuer.
International packages shipped with standard US Postal Service shipping usually take 10-14 business days for delivery. With Rush shipping your order can be there in as little as 2-3 days but it depends on your destination.Please be aware that delays in customs are possible. Packages may take longer to get to international destinations, and unfortunately we cannot control or prevent this type of delay.
Please Note: You will be responsible for any import taxes or other customs fees imposed by your home country. These taxes are not included in your order and are calculated by customs officials of each individual country, and are therefore difficult to estimate prior to shipment. Please understand that we cannot provide inaccurate information to customs officials to minimize these fees charged by your home country.
SIMPLE RETURNS & EXCHANGES
Need to Return/Exchange something? CLICK HERE
WHAT IS YOUR RETURN POLICY?
If you’re not happy, we’re not happy. We now offer unlimited returns and exchanges within 90 days of purchase with re:do at a small cost when you place your order. We understand that returns can be a hassle. That's why starting August 15, 2023 we've partnered with re:do - a new returns app that makes returning products easier than ever before.This means that when you buy re:do coverage for your order during checkout for a small fee ( under $3 per order) you can return or exchange any item in your order as many times as you like within 90 days! Think of it like return insurance.
If anything doesn’t work out, return or exchange it for a full refund of the purchase price, excluding the original shipping cost and the re:do returns insurance cost. You’re covered for 90 days. It’s that simple.
HOW DO I RETURN/EXCHANGE?
- If you purchased re:do return protection with your order click HERE to start your FREE exchange or return.
- If you did not purchase re:do protection at the original time of checkout, you can still return or exchange your items within 90 days, but you will be responsible for the return shipping back to us, regardless of the size of your original order. Click HERE to begin your return/ exchange and pay for your return label.
- In our easy returns portal HERE, you will be offered the option to return the item for a refund, exchange for a different size, or get store credit that you can use to buy anything else at Artizara.
- Our easy easy returns portal HERE will give you the option to download and print your label.
WHAT IS RETURNABLE?
- Items purchased within the last 90 days, that we receive back within the 90 day return period.
- In new and resalable condition
- Unwashed with all tags attached.
- Does not smell of perfume, is not marked with makeup or deodorant, does not show signs of wear or pet hair.
- Is not an item marked Final Sale. All Final Clearance items marked FINAL SALE are ineligible for returns and exchanges.
Please inspect your items when you receive them. Defects must be reported within 14 days of receipt before items are worn, washed or tags have been removed. We will happily cover the cost of returns if the item is defective or you received the wrong item. Simply email us at service@artizara.com.
WHAT IS NOT RETURNABLE?
- Items purchased over 90 days ago or received after the 90 day return period.
- Items that have been worn, washed, have no tags or are in any way non resalable.
- All FINAL SALE items.
- Your original shipping cost that was paid to the carrier to get the order to you and is not refundable, unless we made a mistake and sent you the wrong item.
- The cost of the re:do returns insurance, as it is return coverage for your original order.
- For international orders, any customs duties or brokerage fees you pay to your home country are not refundable. We don’t collect these fees. These fees are charged by your home country so sorry, we have no way of refunding them.
- Wholesale orders are non-refundable or exchangeable.
RETURNS: Once you have initiated your return through our easy returns portal HERE, please ship back the items within 28 days of initiating the return. We will issue your refund just as soon as your returned item is received and inspected, typically within 7 business days, and you will receive refund confirmation to your original payment method, via email. Your original shipping cost that was paid to the carrier to get the order to you and the re:do returns insurance are not refundable.
HOW SOON DO I GET MY REFUND/EXCHANGE?
-
RETURNS: Returns can be initiated through our easy returns portal HERE, within the 90 day return window.
Once you initiate a return, you will need to mail the original items back within 28 days.
We will issue your refund when your returned item is received and inspected, typically within 5-7 business days, and you will receive refund confirmation via email. Your original shipping cost that was paid to the carrier to get the order to you and the re:do returns insurance is not refundable.
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EXCHANGES: Exchanges have to be initiated through our easy returns portal HERE before your 90 day return window closes. We offer both standard and instant exchanges.
For standard exchanges, you must ship your return item first before your new package gets sent to you. Once the return has been received and processed (typically within 3-5 business days), your exchange order will be created and shipped out within 2 business days with our standard 5 business day shipping.
We also offer instant exchanges, meaning your exchange order will be created before the original items are returned. Once you initiate an instant exchange, you will need to mail the original items back within 28 days.
You will receive an email confirmation when the exchange is created, and another confirmation with tracking information when it ships.
One dollar will be held on your credit card until the original return item is returned and processed.
If you do not return the original item within 28 days after initiating the exchange, your card will be charged for the original cost of the item.
HOW DO I CONTACT YOU?
Email us: 24/7 service@artizara.comCall us: +1 (858) 449-4810 or 1-866-ARTIZARA.
Shipping Address:
Artizara
14286 Olde Highway 80
El Cajon, CA 92021 USA
Our friendly team is available to help you Monday-Friday 9:00 am to 5:00 pm PST
