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- Artizara Rewards Points®
- Order Status
- My Account
- International Shipping
- Guarantees
- Pricing & Billing
- Buyer's Guide
- Additional Support
Artizara Rewards Points®
How does it work?
You receive points based on your purchase at www.artizara.com. Points accumulate in your customer account automatically. You receive 5 points for every $1 USD you spend with us. Once you've reached a minimum of 500 points, you will be able to use your points like CASH. Simply checkout with the points you've earned as payment (or partial payment).
How many reward points do I receive?
You receive 5 reward points for every $1 USD you spend.
Do my reward points expire?
No. Your reward points never expire.
What can I redeem my rewards points for?
You may use your rewards points like CASH. You may purchase anything in the Artizara store once you've reached a minimum of 500 points
Is there a cap/ceiling limit to how many points I can receive?
No. There is no limit on how many reward points you can acquire.
How do I use/redeem my points?
During checkout, simply check the box that says "Use my reward points, [Your reward points amount] reward points available". If you have more than enough to cover the balance, it will simply deduct the balance and leave you with your remaining points to use at another time.
What is the point breakdown?
To see features and benefits (which also contains a simplified points breakdown), simply head to our Artizara Reward Points Chart. We've also listed a simple breakdown for you here:
- 500 points = $5 USD
- 1,000 points = $10 USD
- 1,500 points = $15 USD
- 2,000 points = $20 USD
- 2,500 points = $25 USD
- 3,000 points = $30 USD
- and so on...
Order Status
Has my order shipped?
Click on the Account link (in the main navigation) and log in if you aren't already. This will bring you to your Customer Dashboard where you will see a list of your recent orders (click "View All" to view all your orders). You will see the "Status" column with your order's status here. If the order says "Complete" then it has been shipped to you.
How do I change quantities or cancel an item in my order?
Order quantities can only be changed by calling Customer Service at +1 858 449 4810 or toll free within the USA at 1 866 ARTIZARA. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Your shipping confirmation (an email sent to you when your order has been shipped) will provide you with the carrier we used to ship your order along with your tracking number (if you choose a trackable shipping method).
My order never arrived.
If applicable, please track your order by first going into your shipping confirmation and grabbing your tracking number. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service +1 858 449 4810 or toll free within the USA at 1 866 ARTIZARA for assistance.
An item is missing from my shipment.
If applicable, please track your order by first going into your shipping confirmation and grabbing your tracking number. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service +1 858 449 4810 or toll free within the USA at 1 866 ARTIZARA for assistance.
My product is missing parts.
If applicable, please track your order by first going into your shipping confirmation and grabbing your tracking number. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service +1 858 449 4810 or toll free within the USA at 1 866 ARTIZARA for assistance.
When will my backorder arrive?
Backordered items are those which are temporarily sold out but expected to be restocked within 2-3 weeks. As soon as it is back in stock we will ship the item to you. Please call us at 1-858-449-4810 or email us at service@artizara.com for the status of your backorder.
My Account
How do I create an account?
- Click the "Account" OR "Log In" link in the navigation bar.
- Select "Create an Account" fields.
- Fill out the form and submit.
Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "Account" OR "Log In" link in the navigation bar to head to your Customer Dashboard. Once there you have many options in which you can edit. For example, if you wish to edit your address, select the "Address Book" link on the left side. Then simply select "Change Billing Address", "Change Shipping Address" or "Add New Address".
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. The fastest way to estimate the shipping is when you are in your shopping cart. Simply add items to your cart and proceed to the checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "Log In" link in the navigation bar. Click the "Forgot Password" link under the "Registered Customers" section. Fill in your email address and a new password will be sent to you.
How do I return my product?
Please click here for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact Customer Service +1 858 449 4810 or toll free within the USA at 1 866 ARTIZARA for assistance within 72 hours of receiving the product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
International Shipping
Do you ship to my country?
We ship to most countries of the world, and most orders are delivered worldwide within 7-14 business days. Please add items to cart, enter your shipping address at checkout and your country should be in the dropdown list if we ship to your country. On rare occasions it may not be possible to ship to your country due to government, customs or shipping carrier restrictions. It may also be that in some instances, global events make delivery of your package uncertain even though we ship it. In such instances, for your protection and ours, we reserve the right to cancel your order and refund your form of payment. Still not sure, or need to know more? Call us at toll free within the USA at 1-866-ARTIZARA or +001-858-449-4810 International (9am-5pm USA Pacific Time), or contact us via email at service@artizara.com We're here 24/7 to give you a hand!
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices as reasonable as possible for the quality of products provided.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing & Billing
Wholesale Request
Interested in becoming a reseller of Artizara products? It's easy! We have a low initial minimum order, and can help you decide which products to start with for the best sales. Please click the wholesale link (in the footer) and sign up. You are granted immediate access to the wholesale site and prices. Your contact information will be held completely private and will not be disclosed to third parties.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in California USA, the location of our warehouse.
I have a question on my charges.
Click the "Account" OR "Log In" link in the navigation bar in order to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact Customer Service at +1 858 449 4810 or toll free within the USA at 1 866 ARTIZARA. for further assistance.
We strive to provide excellent customer service. If you have any questions regarding your order, please contact Customer Service at service@artizara.com or call 1-866-ARTIZARA (1-858-449-4810), Monday through Saturday, 9:00am to 6:00pm Pacific Standard Time.
I need a copy of my receipt/invoice.
Emails are sent to you with ever order place, invoiced and shipped. You may also log in to your account (click on the "Account" link in the navigation bar). Click "My Orders" where you may choose to print Order Information, Invoices and Shipments.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
How do I buy/redeem a gift certificate?
Gift Certificates may be used like cash to place orders. Simply enter your code at checkout and the amount of the certificate will be deducted from your total. If you are the recipient of a gift certificate and would like to redeem your gift certificate, you will receive an email with instructions on how to do so.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact Customer Service +1 858 449 4810 or toll free within the USA at 1 866 ARTIZARA. for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website.
QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. Below the items in the shopping cart, you'll see a box (labeled "Discount Codes") where you may enter your coupon code. Gift Cards can be used in the box labeled "Gift Cards".
Additional Support
How do I contact you?
Please click here for our company contact information.
